FAQ

MAX service plans scale depending on customer demand. Our MAX plans go  from 1GB monthly all the way up to 500GB monthly

Absolutely! Mesh service can cut site to site latencies by 50%. In the case of ACCEL mesh can be used to create a completely point to point network between your NOC and the site to be monitored, with no traffic passing over the internet, private circuit, or teleport. All traffic flows from site to site directly! 

You will not be able to pick an exact phone number, however you can select a preferred area code. 

Yes! TACTEL is completely interoperable meaning you can select to have your extensions available as part of our dialing directory for other VSATs. 

For some of TACTEL’s more advanced features such as MESH dialing we do require you use ODN VoIP hardware. However if you elect to go without these features we can support almost any SIP protocol VoIP phone. 

A VSAT with ODN MAX service can support nearly unlimited VoIP lines with support for up to 64 simultaneous calls. 

All TACTEL service plans include 500 North American minutes per phone per month. After that we charge a flat rate of $29 for an additional 500 minutes. 

Absolutely! VISION is designed to be accessed from any internet connection. 

VISION does not have a mobile app but is available via your web browser on mobile devices. 

There are over 100 variables to monitor and alert from in VISION. Some examples are data usage, signal strength, and modem temperature. 

Yes you can, we have a full RestAPI implementation and SNMP capabilities to allow you easy integration into your existing toolset. 

A larger antenna is less prone to have a signal fade during heavy rainstorms or solar outages, offering more availability time.  For full-time primary critical connections, a 1.8 Meter is the antenna of choice, despite the higher cost of hardware and installation.  Smaller 1.2 Meter antennas are capable of high availability as well, but at lower data rates. 

LTE 4G cellular data is very useful and affordable when it is in range.  However, despite the coverage maps that make 4G look ubiquitous, it is in fact not. Cell towers are mainly present in populated areas and thoroughfares. Emergency response incidents can happen anywhere and sometimes accompany a destruction of local infrastructure that connect cell towers.  On the other hand, satellite communication is independent of the terrestrial situation or location is always available if the southern sky is visible. 

We ship the phone ready to use, and the features are tailored to your organization.  Call forwarding, intercom features, multiple lines, customized conference features & dialing directories can all be part of the menu.  These phones are designed & programmed to take full advantage of ODN’s PBX system via satellite. 

Yes! Our IP phones and ATA units will work on any Ethernet network, provided your local network has internet access and does not specifically firewall our SIP communications.  We have assisted many configurations where our satellite phone service was seamlessly integrated as a fail-over in existing office settings, both in IP & analog phone systems. 

The sound quality is the same as a wired connection, with the exception of a 550 millisecond delay.  Non-MESH calls to other satellite sites will have twice that delay. 

We have installed mobile VSAT systems on Trailers (big & small), Buses and SUVs.  Basically any vehicle with enough roof space can be fitted with a mobile satellite system that offers the convenience of an automated one-button deployment. Call us with your specific information for a quote. 

Possibly.  We are familiar with older AVL (TracStar) and C-Com iNetVu systems.  If it is one of these popular brands and is designed to work on Ku band, it may be a candidate for refurbishment and re-mobilized for use with ODNs network.  Besides a new ODN modem, it would likely require the BUC & LNB (antenna RF electronics) to be upgraded. 

Our installations are customized for each customer, but the vehicle/trailer comm system typically includes the antenna system, a modem/router, POE switch, IP phone(s) and a WiFi hotspot.   A Site-on-wheels backhaul system typically includes a mobile antenna system and a MESH-enabled modem. 

Yes. If your organization needs a PTT group within a multi-phone subscription, we can set up that function for you. Additional fees apply. 

Iridium phones work via a network of low-earth-orbit satellites that constantly move through the sky and do deliver connectivity from any geographic location. However, they should be considered an outdoor device, as they do not work well from inside buildings made of metal and concrete. 

BGAN terminals can access the internet at speeds of up to 492 Kbps & provide VoIP calls from anywhere but the North and South poles.  BGAN terminals can also perform M2M (Machine-to-Machine) connections for SCADA functions.  They must be “pointed” but the process is very simple & forgiving compared to a dish antenna.